Orders & Payments

● Can I amend my order?

We can amend delivery addresses and contact info etc before posting but cannot add further items - you will need to make a separate purchase instead

● Can I cancel my order?

For non-customised orders, you can cancel your order as long as we have not posted it. If it has been posted, you will need to return it for a refund. For customised orders, we are unable to accept returns. Please see our Refund Policy page for further information

● Do your prices include VAT?

No - all prices exclude VAT

● What payment methods do you accept?

We accept all major payment methods including American Express, Apple Pay, Diners Card, Discover, Google Pay, Maestro, MasterCard, Paypal, Shop Pay, Union Pay and Visa

 

Delivery

● How is my order sent?

Orders are sent using RM24/48 Tracked - orders are fully tracked and can be posted through your letterbox so you do not need to be home for the delivery

We may in some rare circumstances need to use Evri

We post to the UK only (excluding Northern Ireland)

● Can I pick up my order?

Unfortunately, we cannot allow local pick-ups as we are an online business only

● Do you post outside of the UK?

No - we only post to the UK (excluding Northern Ireland) at present

● When will I receive my order?

We aim to post your order within 1-4 working days. Once posted Standard takes approx 1-3 working days and Next Day takes approx 1-2 working days for delivery (dependant on the time posted)

● Can I track my order?

You can track your order by using the link provided on your Dispatch Email. If you hold an account with us, you can use the tracking link in the Orders section

 

Other

● Can I use more than one discount code in my order?

Only one discount code can be applied per order